VIVO Infusion - Patient Resource Coordinator

Remote

The Patient Resources Coordinator supports the Patient Services department and facilitates the infusion admission process. Individuals in this role will collaborate with and support all Vivo Infusion departments by assisting callers as the first line of our escalation matrix. In addition, Patient Resources Coordinator supports continuity of care for existing patients by scheduling follow up appointments. Each individual specialist is responsible for reviewing, organizing, prioritizing, and escalating all calls and tasks in a timely manner.

Compensation:

• Pay Range: $22.50 - $24.00/hr
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits:

• Medical, Dental, Vision
  • HSA w/ Employer Contribution
  • Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
  • PTO Rollover and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-time
• Monday - Friday | 9:30am - 6:00pm
• Non-Exempt

Reports to: Patient Resource Coordinator Manager

Location: Remote Home Office

Primary duties and responsibilities:

• Answer high volume of incoming calls
• Ensure effective communication from the home office to promote a positive image with all patients, physicians, clinical staff, office personnel, visitors, and external agencies
• Assist all callers with immediate responses and resolutions
• Triage calls based on need and priority to appropriate department
• Research and review charts to ensure accurate information is provided
• Maintain log notes to ensure continuity of care and communication
• Data entry and accuracy audits
• Document referral progress updates in the referral tracking program
• Review daily and weekly schedules for scheduling
• Store and locate patient records in appropriate file structures
• Maintain working knowledge of all insurance contracts
• Maintain working knowledge of formulary
• Maintain familiarity with drug copay assistance program requirements to determine whether a patient meets base eligibility conditions
• Follow and uphold HIPAA guidelines
• Learn and maintain working knowledge of the referral tracking system and EMR
• Utilize Adobe Standard tools to compile, sort, and orient PDF documents
• Manipulate Excel spreadsheets to sort, condense, and prioritize data
• Demonstrate exceptional written and verbal communication skills when interacting with insurances, referring office staff, patients, and internal & clinical staff
• Communicate and maintain contact with the Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referral documentation, insurance and coordination of benefits concerns, patient financial documents, prior approvals, referrals, etc.
• Utilize appropriate templates, naming conventions, formats, and email distribution lists for system notations and email & task communication

Secondary duties and responsibilities:

• Assist in various projects as assigned.
• Input information and data updates into appropriate tracking systems and spreadsheets.
• Maintain patient records and confidentiality via the electronic medical record system per HIPAA guidelines
• Attend all required meetings related to the organizational, departmental, team, and individual performance.
• Performs other duties as assigned.

Qualifications:

• Minimum 1-2 years of related prior work experience required, preferably in the healthcare industry.
• Proven competencies can take precedence over prior work experience.
• High School graduate or equivalent; associates or bachelor's degree preferred.
• Proficient (intermediate level of application) with all Microsoft Office Products programs to include Outlook, Excel, Word, and Teams.
• Knowledge of Medicare and commercial insurance benefits, medical authorizations, and billing; HIPAA and medical abbreviations & terminology preferred.
• Must possess outstanding communication and interpersonal skills, be able to communicate effectively and professionally with other staff members, patients, vendors, & physicians, and is fluent in written & spoken English.
• Experience supporting multiple managers & supervisors.
• Prior experience working with sensitive information and maintaining confidentiality.
• Travel is minimal in this role, but can be up to 10%.
• Overtime and weekend hours are moderate in this role and may be mandatory as requested during peak seasons and to meet business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://www.vivoinfusion.com/

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and/or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.