VIVO Infusion - Patient Resource Specialist

Remote

The Patient Resource Specialist is a key member of our team, working closely with patients to identify their needs, help educate them, and provide information about programs and resources.

In this role, you would review insurance benefits and any financial responsibilities with patients and educate and enroll them in qualifying financial resource programs and insurance plans. This individual will ensure that patients understand their insurance benefits and must have the ability to answer questions regarding financial concerns.

Our ideal candidate will possess strong interpersonal skills, empathy, and a thorough understanding of healthcare systems to effectively advocate for and support patients throughout their care journey. A strong foundational knowledge of insurance, healthcare policies, benefits, and resource programs is essential in this role. We are looking for someone with a minimum of 2 years working with insurance and benefits in a similar role that approaches problem-solving and patient education with positivity and professionalism.

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The Patient Resource Specialist will work remotely from a home office with a secure network. Travel with Vivo equipment is not permitted. Only candidates residing in the states below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Compensation:

• Pay Range: $22.50 - $25.00
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits:

• Medical, Dental, Vision
  • HSA w/ Employer Contribution
  • Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
  • PTO Buy-back, PTO Rollover, and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-time
• Position Schedule:
  • Monday-Friday | 8:30am-5:00pm
• Non-Exempt

Reports to: Patient Resource Manager

Location:

• The Patient Resource Specialist will work remotely from a home office with a secure network. Travel with Vivo equipment is not permitted. Only candidates residing in the states below at the time of employment will be considered.

  Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Primary duties and responsibilities:

• Educate and inform patients about insurance benefits and financial responsibilities.
• Ensure patients are evaluated, educated and enrolled in medication/administration assistance programs, external and internal financial programs
• Manage a case load of patients in an assigned territory, build a relationship with patients, answer questions and act as an advocate for patient needs around insurance and financial management of healthcare expenses
• Ensure access to the best financial resources available for patients with consideration of company revenue
• Input all documentation of conversations with patients and insurance carriers into EMR
• Effectively convey written and verbal information to patients, patient families, supervisors, insurance contacts, and Clinical Operations (COPs) staff
• Interface with the (ROPs) department on insurance eligibility and benefits
• Communicate and maintain contact with ROPs and management regarding patient’s accounts, which include subjects such as: COB issues, EOBs, APPs, authorizations/referrals to discuss patient responsibility portions
• Communicate with the ROPs and COPs regarding patient concerns, providing solutions to patient’s issues or following up on additional assistance needed from leadership
• Investigate any insurance issue concerning loss of coverage and determine a course of action (i.e. Appeals, Dept. of Labor, and Dept. of Insurance)
• Review EOBs and account notes to assess and advise on patient responsibility
• Recommend various insurance options such as Cobra, EGHP, Medicare, and other insurances to analyze and determine a course of action, during open enrollment and as applicable
• Assist patients with balances and work with them to resolve financial concerns before escalation to the collection process.

Qualifications:

• High school graduate or equivalent required.
• 2 years of related prior work experience required, preferably in an infusion company. Applicable experience should include work with medical health insurance, medical billing, HIPAA, Medicare, medical abbreviations, and terminology.
• 1 year of experience working in a customer service position is required, preferably experience working directly with patients.
• Must possess outstanding communication and interpersonal skills, communicate professionally and effectively with other staff members, patients, vendors and physicians, and is fluent in written and spoken English.
• Proficient with all Microsoft Office Products (Office, Excel, PowerPoint, Teams, Outlook, etc.)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/the-vivo-difference/

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 25 pounds. Requires excellent visual dexterity and manual dexterity.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.