VIVO Infusion, LLC

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Clinical Liason LVN

Dallas, TX

Willing to Travel to clinics around the Dallas Fort Worth Region as needed

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Vivo Clinical Liason LVN:

At Vivo Infusion, The Clinical Liaison (CL) provides a comprehensive, proactive, and “Patients First” experience for our patients. The CL ensures that all clinical reviews are completed for new referrals to ensure the timely scheduling of treatments to ensure the continuity of care and that there is no disruption to the plan of care. An effective CL possesses excellent written and oral communication skills and the ability to work equally well with patients, physicians, corporate support staff and other healthcare providers involved in the patient’s care.

This position requires the ability to build strong working relationships, solve problems and document interactions appropriately. The CL ensures all parties involved receive accurate/timely responses to questions/concerns. The CL ensures a positive and efficient patient experience while reducing financial loss and ensuring compliance

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Compensation:

• $28.00 - $30.00/hour

• 5% Annual Bonus Potential - Paid Quarterly

• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type & Schedule, FLSA Status:

• Full-Time

• Monday - Friday | 8:00 am - 5:00 pm

• Willing to Travel to clinics around the Dallas Fort Worth Region as needed

• Non-Exempt

Reports to: Clinical Operations Manager

Location: 8144 Walnut Hill LN, STE 1350 Dallas, TX 75231

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PRIMARY DUTIES AND RESPONSIBILITIES:

Structure/Systems/Programs:

• Follow established Payor Policy Criteria sheets for all new and existing medications.
• Support and participate in process improvement efforts.
• Follow standards and guidelines for telephone etiquette and customer service when interacting with patients over the phone.
• Support and adhere to Vivo policies and procedures.

Hiring and Staffing:

• Established strong working relationships with assigned physician offices personnel, Vivo Infusion Specialists, and other Vivo Infusion support teams.

Coaching and Supervising:

• Act as liaison with Clinical Operations, Revenue Operations Intake, and Patient Care Navigators to resolve complex medical policy needs and prioritize the timely care and treatment of the patient. This may include working with external providers and stakeholders, in addition to managing internal stakeholder relationships.
• Evaluates needs and coordinates with education department to create content/expertise for In-services to enhance team knowledge and performance.
• Other duties as assigned.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Coordinate special projects at CL Manager’s and Director’s request
• Develop an effective communication mechanism for the Home Office to promote a positive image with clinics, patients, visitors, co-workers, physician and office personnel, and external agencies.
• Encourage team building with staff.
• Consistently demonstrate the Vivo Infusion Mission, Vision, and Culture.
• Perform other duties as assigned.

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Qualifications:

• Licensed Practical Nurse with IV Certification and/or Registered Nurse.
• Minimal travel for transition and education purposes required.
• Advanced knowledge of infusion procedures and medical terminology.
• Proficient (intermediate level of application) with all Microsoft Office Products programs.
• Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other employees, patients, vendors, and physicians and office personnel, and is fluent in written and spoken English.
• Prior experience working with sensitive information and maintaining confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

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WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. National and local travel up to 20% of the time.

The noise level in the work environment is usually low to moderate.

The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand, walk and talk, climb stairs, and hear. Requires excellent visual dexterity and manual dexterity.

Vivo Infusion is an Equal Opportunity Employer.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.