VIVO Infusion, LLC

Director of Practice Operations

Plymouth, MN

Vivo Infusion Clinical Service Specialist:

We are looking for an experienced healthcare leader to take on the role of Director of Practice Operations for the Minnesota Center for Multiple Sclerosis and Midwest Immunology, an affiliate of Vivo Infusion. The Director of Practice Operations oversees the operational and administrative functions of the practice, working closely with physicians, clinical, and administrative staff to achieve practice goals. While clinical decisions remain with the providers, the Practice Manager ensures a safe, efficient environment for high-quality patient care. Accountable to both physician leadership and Vivo Operations, they monitor daily operations, labor, supply usage, and regulatory compliance, driving performance and best practices in alignment with state, federal, and accreditation standards. This individual provides the insights and expertise to drive performance and ensure best practices.

Compensation:

• Pay Range:$120,000 to $130,000/Year

• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need.

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• & More

Employment Type & Schedule, FLSA Status:

• Full-Time

• PTO

• Exempt

Reports to: Physician Practice Leadership and Vivo Operations Leadership

Location: 15700 37th AVE N, STE 230 Plymouth, MN 55446

Primary duties and responsibilities:

• Oversees all aspects of operations at the practice.
• Manages patient scheduling, appointments, and referrals.
• Ensures patient care activities are performed in accordance with the Company’s policies and procedures.
• Ensures efficient patient flow and minimizes wait times.
• Monitors and manages clinic staffing levels and schedules.
• Oversees the hiring, training, and performance management of all staff.
• Provides ongoing support and mentorship of all personnel.
• Provides management, effective communication, and leadership in the execution and direction of quality services to patients, staff and medical staff
• Manage labor costs and supply utilization.
• Collaborates with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Provides continued training, growth, and development opportunities for all staff.
• Evaluates and develops processes, policies and procedures in accordance with industry standards, state and federal guidelines to meet the clinical objectives of the physician leadership
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with clinical census, operational goals and regulations set forth by State and Federal agencies.
• Supports, understands and implements the Guiding Principles of the Company; promote Company Culture.
• Demonstrates knowledge of State and Federal regulations.
• Ensures MIPS (Merit-based Incentive Payment System) requirements are being met and completes necessary reporting.
• Operates practice in accordance with the annual plan guidance. Provides input and participates in the annual planning budget process. Notifies leadership of any significant deviations from annual plan.
• Manages and directs all assigned staff, licensed and unlicensed, (e.g., hiring, termination, evaluations, disciplinary process and reporting) within Company guidelines. Provides leadership, training/delegation of training of new employees and ongoing education and training of all staff.
• Leads, manages, and drives for results in the support and attainment of the Company’s goals and objectives.

Secondary duties and responsibilities:

• Manages and ensures appropriate documentation of patients' medical records are maintained in accordance with Company policy and regulatory requirements.
• Schedules and delegates center audits (Quality, medical records, fire & safety, emergency preparedness).
• Implement patient and staff satisfaction surveys, reporting results to the Quality Committee.
• Completes timely reporting, including payroll, census, drug inventory logs, and quality reports.
• Reviews and approves clinic invoices, expense reports, and month-end reporting.
• Monitors billing and inventory reports to ensure accurate drug billing.
• Performs other duties as assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
• ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• · Prior healthcare leadership experience required.
• · Bachelor’s degree required (business, health-related or BSN preferred).
• · Prefer candidates that possess prior experience managing or supervising direct reports and business operations in a specialist practice setting.
• · Must have demonstrated record of and commitment to safety; dedicated to clinical and customer service excellence.
• · Must possess outstanding communication and interpersonal skills. Must be able to communicate professionally and effectively with other staff members, patients and physicians.
• · Must have a demonstrated leadership record.
• · Proficient knowledge of computers, Microsoft Office and software. Willing and ability to learn healthcare related IT platforms that are essential in the day-to-day operation of the practice.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Who We Are:

• The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.
• Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient.
• We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

• Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

• The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.
• An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.
• Learn more about Vivo, by visiting our website: https://vivoinfusion.com

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and/or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.